NOTE: Course login details are normally sent to registrants within one week from date of registration.
UQ22230181
In this course, you will master the “dos and don'ts” of communicating by email.
The topics in this course include:
- Email length
- Response time
- Subject lines
- Formality (“Greetings” fall under this item)
- Tone
- Acronyms and abbreviations
- “I hope all is well.”
- Emailing outside of standard business hours
- Using “you” instead of “I”
- Signing off with your name (in addition to your email signature)
- Copying – Reply or Reply All?
- Including a new person in an existing chain of emails
- Out-of-office messages
- Drafting with an empty “To field”
- Attachments
- High importance / Marking urgent
- Remembering to respond to each question
- Knowing when to use the telephone or meet face-to-face
- 12:00 p.m. vs. 12:00 pm
- Oxford commas (a.k.a. serial commas)
- One space vs. two spaces after a sentence
- Which is proper: email or e-mail?
- Misspelling of names --- capital letters, accents, commas, hyphens, etc.
- Dale, Leslie, Pat, Sam, Alex, Taylor, Riley
- Can you refer to "Stephen" as "Steve"? "Beverly" as "Bev"?
- Proofreading
- ALL CAPS IS PERCEIVED AS SHOUTING!!!
- Following up
- Moving from a conversation to a calendar event
- Autocomplete
Learning Objectives:
By the end of this webinar, you will be able to:
- Follow the etiquette of email communication
- Adopt a writing style for emails that is friendly, yet professional
- Conceptualize how your readers want your messages to look
- Increase the percentage of your emails that receive a reply
CPD- 1 Hour